Shipping policy

Shipping Policy

At Fusion Fragrance, we aim to get your order to you as quickly and smoothly as possible.

Order Processing

Orders are processed after payment has been received and confirmed.

Please allow 3 to 5 business days for delivery from the date your order is placed.

Orders are processed on business days only, excluding weekends and public holidays.

Shipping Fee

We charge a fixed delivery fee of R150 per order.

This shipping fee applies at checkout and will be added to your order total before payment is completed.

Delivery Timeframes

We aim to deliver all orders within 3 to 5 business days after the order has been placed.

Delivery timelines are estimates and may be affected by factors outside of our control, including courier delays, high order volumes, public holidays, severe weather, or service interruptions.

Delivery Areas

We currently deliver within South Africa.

If we are unable to fulfil delivery to your area for any reason, we will contact you using the details provided at checkout.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

If you have not received your order within the expected delivery timeframe, please contact us at info@fusionfragrance.co.za.

Incorrect Delivery Information

It is the customer’s responsibility to ensure that all shipping and contact information provided at checkout is accurate and complete.

Fusion Fragrance will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery details supplied by the customer.

Delayed Deliveries

While we do our best to ensure timely delivery, Fusion Fragrance is not liable for delays caused by third-party couriers or events beyond our reasonable control.

If your order is significantly delayed, please contact us and we will assist in following up with the courier where possible.

Damaged or Missing Orders

If your order arrives damaged, or if any items are missing, please contact us within a reasonable time of delivery at info@fusionfragrance.co.za with your order number and any relevant supporting information, including photographs where applicable.

We will review the issue and work with you to resolve it as quickly as possible.

Failed Delivery Attempts

If delivery is unsuccessful due to the recipient being unavailable, inaccessible premises, or incorrect delivery details, the courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply where a parcel needs to be resent.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or delivery practices. The latest version will always be published on our website.